Payment for items must be received by Etsy prior to the time that I start working on your custom outfit. No cancellations are accepted once I have started working on your item. Once I have finished your item, I will send you an email confirmation once I have mailed it.


Processing Time

Processing is currently 3-5 business days turnaround time.


At checkout please choose your shipping option:

First Class 2-5 Business Days $5.00 for first item ($2.50 each additional item)
Priority Upgrade 1-3 Business Days $9.00 for first item ($2.50 each additional item). Priority Mail includes insurance on the package.

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Lost/Delayed Packages

All packages are shipped via USPS via First Class or Priority Service. Once your order has shipped, you will receive an email with your tracking number.

SwanThreadz cannot be responsible for items once they are delivered to the post office. Due to the customization of the products refunds cannot be offered for items that are delayed or not received due to USPS.


If you have any issue with your item, please send me a message as I strive for 100% customer satisfaction. Please note, due to the fact these items are personalized, all sales are final.


Care Instructions

Please wash all your embroidered and hand-made items in cold water and hang to dry!

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